Privacy Policy

1. Introduction

Welcome to GroFuze ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our technology platform and services.

GroFuze is a technology platform provider that facilitates transactions between customers and merchants. We do not sell, manufacture, or own any products or services listed on our platform. All products, services, and transactions are the sole responsibility of the respective merchants.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, and other registration details
• Profile Information: Profile picture, address, and other personal details you choose to provide
• Payment Information: Payment method details, billing address, and transaction history
• Order Information: Order details, delivery addresses, and preferences
• Communication: Messages, feedback, and support tickets

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type, and device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Location Data: IP address, approximate location, and GPS coordinates (with your permission)
• Log Data: Access times, pages viewed, and error logs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform services
• Process and fulfill your orders and transactions
• Communicate with you about your account, orders, and our services
• Send you marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Personalize your experience and provide relevant content
• Analyze usage patterns to improve our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Merchants

When you place an order, we share necessary information (name, contact details, delivery address, order details) with the merchant to fulfill your order. Merchants are independent entities and have their own privacy policies.

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, analytics, and customer support.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use encryption, secure servers, and access controls to safeguard your data. We regularly review and update our security practices to address emerging threats.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable
• Marketing Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@grofuze.online.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our platform. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: